Customer Support
Welcome to Variantum's Customer SupportWe’re keeping your business running with our applications!
During Monday - Friday 9-17 (EET) business days you can call us at: +358 10 425 9110
*Outside office hours you can contact Emergency support according to your current contract and agreed fees
Customer Support coverage generally for customers having active subscription and contract with Variantum:
Included and will be charged based on hourly based work according to contract:
- Variantum's application support
- Basic level user instruction when help required
- Diagnosis and service for reported issues
- Bug and enhancement reporting
- Premium support with SLA according to contract
Not Included (for example):
- Custom reporting & scripting
- Modifications to Variantum’s products
- Comprehensive product training
- Any new integrations or other changes
- On-site assistance
Variantum is specialized in solving business needs with complex configurable products in engineering, sales, production, and maintenance & services.
We are a Finnish software company established 2005 and our mission is to help companies to serve their customers faster and error-free, empower product development and maintainability, to automate the offer-to-deliver process, and to provide unlimited product and price configurability.
Our product VariSuite is offered as a SaaS with open integrations to any business system. Together with our partners, we have customers from various industries over 50 000 end-users globally.
We enable companies to re-imagine their Offering Management.
